Good to know before you move.

Rooms come with a bed frame, a study desk and chair, and a closet for storage. Co-housing rooms come with a sink, comfy rooms come with an ensuite bathroom (with a sink, toilet and shower). Studios come with a kitchenette, including a hob, sink and cabinets.

We have a parking garage with spaces rented out via BPark.

There is currently no official list of CityCampus-approved decoration brands, adhesive products, hooks, strips, putty, or tape. CityCampus does not guarantee that a product described by its manufacturer as removable or damage-free is suitable for every wall. Do not drill or use nails, screws, wall plugs, mounted shelves, or anything that makes holes or permanent marks. Temporary photos, posters, or lightweight decorations are allowed only when they can be removed without holes, stains, residue, or torn paint. Ask staff before using a particular product if unsure, test it cautiously in an inconspicuous place if staff permit it, and follow their instructions. The resident remains responsible for all resulting damage and costs.

No, pets are not allowed.

Yes, internet is included. It is covered through the monthly EGWI fee, which you pay together with your regular rental charges.

Yes! CityCampus has a dedicated community manager and we organise events designed to help residents connect, relax, and make the most of their student experience. These may include social gatherings, welcome drinks, cultural activities, sports events, workshops, and seasonal celebrations. All events are created to foster a sense of community and make it easy to meet new people.

Rent and utilities are paid together, but utilities are a separate fixed monthly amount from the base rent. The utilities charge covers water, gas, electricity, heating, internet and Wi-Fi, weekly cleaning of common areas, and waste removal. Residents must still keep shared spaces tidy, wash up, and follow the waste rota and house rules. A price described as excluding utilities does not include this separate charge even though both amounts are collected together.

Bike storage is available in the two outside sheds at the corners of the building. Only bicycles and e-bikes may be stored there. The outside door must remain secured at all times: check that it closes and locks behind you whenever you enter or leave. If it will not open, close, or lock correctly, report the problem to the CityCampus office promptly. Scooters, e-scooters, skateboards, delivery equipment, clothing, waste, and other personal belongings may not be stored there. Remove your bike when moving out.

Room changes, room swaps, transfers, or upgrades are generally not allowed. CityCampus staff may approve a change for a specific reason, subject to availability and written confirmation; the chatbot cannot approve one. If approved, a new contract must be created and signed, and the resident must complete the full checkout process for the old room, including inspection, cleaning, removal of belongings, and return of its keys or access items, before completing check-in for the new room.

Domiciliation and address registration are allowed for international students who are not Belgian. The CityCampus address may be registered as your principal residence or as your place of establishment, depending on the classification used by the relevant municipality or public authority. This policy applies to non-Belgian international students. Follow the registration instructions provided by the local authority and contact CityCampus if the authority requests confirmation or residence documents.

We open bookings on a rolling basis. Most of our students start at the beginning of the school year in September, and these bookings are typically made 4–5 months in advance. However, we accept bookings throughout the year according to availability.

Yes. The rental deposit is equal to two months of base rent, excluding utilities. It must be paid in full before the contract start date or the move-in date, whichever comes first. The contract must also be signed and the first month's rent paid before move-in. The deposit is not rent. After checkout, it is refunded within two months, provided the tenancy conditions have been met and any outstanding rent, charges, damage, missing items, cleaning, or other amounts have been settled. If a transfer is pending, send proof of payment before check-in; only staff can approve acceptance of a pending payment.

Provide a valid, unexpired passport or identity card and proof that you are enrolled in, or accepted by, an accredited secondary- or higher-education programme. A guarantor is normally recommended and should be a parent or relative in your home country or in the EU. Each guarantor needs their own unique email address and phone number to take part in electronic contract signing. Proof of funds may be a recent bank statement showing sufficient income or savings. An official blocked-funds account may be accepted instead of a guarantor and/or proof of funds, subject to staff review. CityCampus may request further or clearer documents for an individual file.

After you apply, CityCampus staff review your application and documents. If anything is missing or unclear, you will receive a message requesting it. If the file is in order, you will receive an approval email. The team will then assign a room, create the contract, and send it for signature with payment links for the deposit and first month's rent. Once the contract is created, you receive another booking-confirmation email with the next steps. Applying, document approval, or room assignment alone does not secure the room. The room is secured only after the contract is signed and the full deposit is paid; all move-in payment conditions must also be completed before arrival.

CityCampus is student accommodation for people aged 18 or over who are enrolled in, or formally accepted by, an accredited secondary- or higher-education programme. Both full-time and part-time students may apply, and Belgian and international students are welcome. You must provide valid proof of enrolment covering the tenancy; if you initially provide only an acceptance letter, the contract requires the enrolment certificate within two months after the tenancy or renewal starts. Staff make the final eligibility decision after reviewing the file.

We would love to have you as our resident! Go to our reservation page and navigate to the student portal to get started. The portal will take you step by step through the information we need to review your application.

CityCampus offers two room-pricing and contract options. A yearly contract lasts 12 months. A semester contract has a minimum duration of three months and no fixed maximum. Subject to approval and availability, you may renew if you want to stay longer: yearly contracts are generally renewed for another year, while semester contracts may be extended month by month. An extension or renewal is not automatic; request it before the end date and wait for the updated contract or written confirmation.

Domiciliation and address registration are allowed for international students who are not Belgian. The CityCampus address may be registered as your principal residence or as your place of establishment, depending on the classification used by the relevant municipality or public authority. This policy applies to non-Belgian international students. Follow the registration instructions provided by the local authority and contact CityCampus if the authority requests confirmation or residence documents.

You may choose to visit our residence by appointment, during the week, using our bookings page. We have open days every week on Mon 16:00, Wed 14:00, Fri 11:00. We don't currently offer online viewings.

Bedding and towels are not provided, so bring your own. Each shared cluster kitchen provides an oven, hob or cooktop, microwave, refrigerator, freezer, and kettle. Communal pots, pans, and basic cooking utensils are also provided, together with dish soap, a sponge, and kitchen towels for washing up. Every student has an individual kitchen locker for personal food, crockery, cutlery, cookware, and specialist utensils. Shared equipment must remain in the kitchen and be cleaned after use. The precise number, model, or inventory of an item may vary by cluster, so a resident who needs a specific specialist item should bring their own and store it in their locker.

Move-in and key collection normally take place on or after the contract start date, during office hours, Monday to Friday from 09:00 to 17:00, after you follow the appointment and check-in instructions. Do not assume staff will be available without a confirmed arrival arrangement. Move-in outside office hours is generally not allowed. An earlier move-in can sometimes be arranged within reason, but only with prior staff approval, room availability, a signed contract, and all required deposit and rent payments completed. Contact the team before making travel plans; the bot cannot approve early or out-of-hours access.

Yes. Each room includes a bed frame without a mattress, a desk, a chair, and a wardrobe. Co-housing rooms also include a sink, Comfy Rooms have an en-suite bathroom with a sink, toilet, and shower, and studios include a kitchenette with a hob, sink, and cabinets.

Bring bedding, towels, toiletries, and the personal items you need. Beds use a 90 cm × 200 cm mattress. A mattress is not automatically included; you may bring one or buy one from CityCampus from €160. Menaki starter packs for bedroom and kitchen essentials can be ordered at https://menaki.es/residencia/?grupo=citycampus&residencia=Anderlecht&numero=9539. Shared kitchens already provide pots, pans, basic utensils, dish soap, a sponge, kitchen towels, and a personal locker.

Payments are managed through Rentio. Depending on the payment request, you can use a payment link, bank transfer, or SEPA direct debit. An EU bank account that supports SEPA is recommended because non-EU accounts may cause compatibility or verification issues. Always use the payment instructions and reference shown in Rentio.

If a card payment, bank transfer, direct debit, rent payment, or deposit payment fails, is blocked, or remains pending, first check the exact status and error in Rentio and your banking app. Additional identity or security verification is often required. Contact your own bank if it blocked or declined the transaction; contact Rentio support if the error is in the platform. Save screenshots of the error and proof showing the amount, date, payer, reference, and completed or pending status. CityCampus staff can review these and raise a Rentio ticket for you. Do not repeat the same payment until your bank, Rentio, or CityCampus confirms the first attempt failed, because you could be charged twice.

A fixed-term contract does not end simply because you leave early. A contract lasting less than three months cannot be ended early. For a contract longer than three months, the tenant may terminate with two months' notice if studies end prematurely with a deregistration certificate, a parent or other person responsible for the tenant's maintenance dies with supporting evidence, or a non-EU tenant's visa, residence permit, or right to stay is revoked, refused, withdrawn, or not renewed after the tenancy begins, supported by the official decision. Notice takes effect on the first day of the calendar month after it is served and must be sent by registered letter. In those cases no compensation is due beyond the notice period. Before the contract starts, termination for a valid reason requires notice at least one month beforehand and compensation equal to one month's rent. For other circumstances, contact CityCampus: release or transfer requires its written agreement and is not guaranteed.

Visit the CityCampus office on weekdays between 09:00 and 17:00, or contact the Community Manager on WhatsApp at +32 470 94 13 81. Include your name, room number if applicable, and a short description of the issue. Use the appropriate public emergency service first if there is an immediate danger to life, health, or safety.

Report a repair, defect, leak, appliance problem, damage, or maintenance issue by creating a task in the Rentio app. Select the relevant room or common area and include a clear description, when it started, photos or video, how urgent it is, and when access is possible. Keep the task reference and add updates there so the team can track the request. For an urgent issue such as active water leakage, electrical danger, loss of essential access, or an immediate safety risk, also contact the CityCampus office or Community Manager promptly; use public emergency services for immediate danger to life or health. Do not attempt unsafe repairs. Costs may be charged where damage results from misuse rather than normal wear and tear.

Before the contract end date, follow the emailed move-out instructions and arrange or attend the room inspection. By checkout, remove all personal belongings, furniture or appliances you added, and your mattress; clean the room thoroughly; return it to its original furnished condition; and complete any required repainting or minor repair for marks or damage caused by nails, tacks, tape, or misuse. Remove your bicycle, return every key, badge, and access item, and settle outstanding rent or charges. Moving out physically before the end date does not end the contract or rent early. After checkout, the deposit is refunded within two months, less any permitted deductions for outstanding amounts, damage, missing items, cleaning, or repairs.